01
We audit what you have
Two days on site and in your tenancy, mapping hardware, licences, backups and who actually holds the keys. You get the map whether or not you hire us.
Melbourne, VIC
Your IT, on a board
you can read.
Northaven Systems runs managed IT, cloud and networking for Melbourne businesses. Every service has a published coverage window and a response target. No guessing what you are paying for, and nothing hidden until something breaks.
Coverage board
Updated each quarter
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Managed IT & Support
Coverage: Mon-Sun, all hours
Response target: 15 min
Covered 24/7
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Networking & Infrastructure
Coverage: Mon-Sun, all hours
Response target: 30 min
Covered 24/7
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Cybersecurity & Compliance
Coverage: Mon-Sun, all hours
Response target: 30 min
Covered 24/7
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Cloud Computing & Migration
Coverage: Mon-Fri, 7am-7pm
Response target: Same day
Business hours
-
IT Strategy & Advisory
Coverage: Mon-Fri, 9am-5pm
Response target: Next day
Business hours
15 min
Median first response, critical tickets
300+
Workstations under management
12 yrs
Running Melbourne networks
How it runs
02
We publish the targets
Every service gets a coverage window and a response target in writing, before anything is signed. That board is the contract.
03
We run it
Monitoring, patching, backups and a help desk your staff can actually reach. Month to month, no lock-in.
Want the audit before the contract?
We map your systems in two days and hand you the report either way. Most businesses find at least one backup that has not run in months.