We map it because nobody else does.
Harrowgate Mortgage has broked in Canberra since 2017. The thing clients tell us afterwards is never about the rate. It is that they always knew what was happening and who was holding it up.
So the timeline goes out on day one, and we update it when something moves. If your valuation comes in short, you hear it that day. If the delay is us, we say that too.