Josh Tarrant
Founder & Principal Consultant
Leads strategy engagements and the quarterly roadmap reviews.
A halyard is the line that holds the sail up.
Nobody notices it until it fails. We took the name because that's the job: the systems your business runs on should be invisible when they're working, and never a surprise when they're not.
Our story
Started in 2014, in a Milton office with two desks.
Halyard began after our founders spent years inside bigger providers watching the same pattern: businesses paying monthly for support they couldn't evaluate, from a team that changed every quarter, against a roadmap nobody had written down.
So we built the opposite. Named engineers who stay with an account. Documentation that belongs to the client. Advice that's vendor-neutral, because we don't take referral fees for pushing a product you didn't need.
Twelve years on we support more than 200 businesses across Greater Brisbane — from ten-person practices to distribution operations running around the clock. The office has more desks now. The approach hasn't moved.
How we operate
Four commitments we're happy to be held to.
01
Plain language
If a recommendation can't be explained to your finance manager, it isn't finished being thought through.
02
Your documentation
Every asset register, diagram and password vault is yours, kept current, and handed over on request without argument.
03
Named engineers
You get people who know your environment by name, not a queue that starts the story again each time.
04
No lock-in
Month-to-month agreements after onboarding. We'd rather earn the next month than enforce the next year.
The team
Twenty-plus certified engineers, all based here.
No offshore first line, no script-reading. The person who picks up the phone can usually fix the thing — and if they can't, they know exactly who can.
- Avg. tenure
- 5 yrs
- Support based
- Brisbane
Meera Pillai
Head of Security
Runs identity, endpoint and incident response across the client base.
Daniel Okafor
Cloud & Infrastructure Lead
Owns migration planning, network design and the rollback paths.
Sophie Reeve
Service Delivery Manager
Your first call when something needs to move faster than it is.
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Years operating
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Businesses supported
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Practice areas
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Critical response target
Come and see whether we're a fit.
Thirty minutes, no cost, no pitch deck. Bring the thing that's currently annoying you most.